March 2023
We are thrilled to announce that Rivonia Premier Lodge has been re-awarded its 4 star grading by the Tourism Grading Council of South Africa (TGCSA).
The organisation has sent hearty congratulations to Rivonia Premier Lodge for the efforts made to contribute to the sustainability of the tourism industry in South Africa through commitment to quality assurance.
The TGCSA operates as a business unit of South African Tourism and is the only recognised and globally credible quality assurance body for tourism products in South Africa. It’s an organisation that is highly regarded and relied upon both locally and internationally.
Why does Rivonia Premier Lodge choose to be graded?
Our lodge chooses to be graded by one of TGCSA Accredited Grading Assessors which gives us the right to display the TGCSA Star insignia. Thus, at a single glance, local and international visitors can recognise our quality and service excellence.
Rivonia Premier Lodge Assessor’s Report:
Strengths
- Security access control with monitoring.
- Maintained buildings, parking, gardens, swimming pool and features.
- Maintained and clean public areas including dining facility.
- Excellent quality, comfort, effectiveness, layout, adequacy regarding furniture, fittings décor and equipment.
- Quality food presentation and preparation.
- Balanced meals with variety.
- Maintained and clean bedsitter bedrooms.
- Quality bedding and linen supply.
- Maintained and clean bathrooms.
- Quality towel and amenities.
- Dedicated and focused attention to neatness, effectiveness, consistency, and service delivery.
